Customer Privacy Notice

This notice explains how we use your personal information.

Contact Details

Email: info@paradigmcareservices.co.uk

What Information We Collect, Use, and Why

We collect or use the following personal information for recruitment purposes:

  • Contact details (e.g. name, address, telephone number or personal email address)

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights. Further information is available on the ICO’s website.

  • Right of access – request copies of your personal information
  • Right to rectification – correct inaccurate or incomplete information
  • Right to erasure – request deletion of your personal data
  • Right to restriction – limit how your data is used
  • Right to object – object to processing of your data
  • Right to data portability – request transfer of your data
  • Right to withdraw consent – where consent is used

If you make a request, we must respond without undue delay and within one month. Requests should be made using the contact details above.

Our Lawful Basis for Processing Your Data

Our lawful basis for collecting or using personal information for recruitment purposes is:

  • Consent – you have given permission after receiving all relevant information. You may withdraw your consent at any time.

Where We Get Personal Information From

  • Directly from you

How Long We Keep Information

We keep personal information only for as long as necessary for the purposes for which it was collected.

Email addresses are retained while you remain in contact with us. If you unsubscribe or request deletion, your information will be removed within a reasonable period.

Duty of Confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we may share relevant health and care information, including:

  • Where you have provided consent (explicit or implied)
  • Where there is a legal requirement, including court orders
  • Where sharing is in the public interest, such as preventing or detecting serious crime
  • Where legal requirements are satisfied under:
    • The Health Service (Control of Patient Information) Regulations 2002 (England and Wales)
    • Authorisation from relevant Scottish health governance bodies (Scotland)

How to Complain

If you have concerns about our use of your personal data, please contact us using the details above.

If you remain unhappy after contacting us, you can complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint